Privacy Policy

This Privacy Policy applies to all personal information collected through the WSC Services website -- wscservices.buzz -- as well as any related subdomains, mobile applications, and offline interactions where this policy is referenced. Personal information means any data that can be used to identify an individual, either directly or indirectly, including but not limited to name, email address, phone number, IP address, and professional or business contact details.

Wsc Services Inc acts as the data controller for the personal information processed through our platform. By engaging with our services, you consent to the collection and use of your information in accordance with this policy.

We collect the following categories of personal information through lawful and fair means, with your knowledge and consent where required:

• Contact Information: Your name, email address, telephone number, company name, and job title when you fill out our contact form, request a consultation, or communicate with our support team.
• Technical Data: IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, time spent on pages, and other diagnostic data collected automatically through server logs and analytics tools.
• Service Interaction Data: Records of correspondence, project inquiries, support tickets, feedback submissions, and any other information you voluntarily provide during the course of our professional engagement.
• Business Information: Details about your organization, including industry sector, operational requirements, and technical infrastructure needs that you share during discovery calls or project scoping sessions.

WSC Services uses the personal information we collect for the following legitimate business purposes, always in a manner compatible with the original purpose of collection:

• Service Delivery: To respond to your inquiries, provide IT consulting and systems integration services, prepare project proposals, and fulfill contractual obligations.
• Communication: To send administrative messages, service-related announcements, appointment reminders, and respond to customer support requests.
• Website Improvement: To analyze usage patterns, diagnose technical issues, optimize website performance, and enhance user experience based on aggregated analytics data.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests, as well as to protect our rights, property, and safety.
• Marketing: With your explicit consent, to send promotional communications about our services, industry insights, and relevant offers. You may opt out of marketing emails at any time using the unsubscribe link provided in each message.

We will not use your personal information for purposes incompatible with those disclosed in this policy without first obtaining your additional consent.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors originate. Cookies are small text files placed on your device by your web browser at the request of our server.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly, including session management and security features. These cannot be disabled.
• Analytics Cookies: Provided by third-party services such as Google Analytics, these help us measure traffic patterns, page popularity, and user behavior in aggregate. No personally identifiable information is shared with analytics providers.
• Functional Cookies: Used to remember your preferences and settings, such as language selection or previously viewed content.

You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may impact website functionality.

WSC Services does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: We engage trusted third-party vendors -- including cloud hosting providers, email delivery services, analytics platforms, and payment processors -- who require access to personal information solely to perform services on our behalf. These providers are contractually bound to maintain confidentiality and security standards consistent with this policy.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, personal information may be transferred as part of that transaction. You will be notified via email or prominent notice on our website before your information becomes subject to a different privacy policy.
• Legal Obligations: We may disclose personal information when required by law, court order, or governmental regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The specific retention period varies depending on the nature of the data and the context of our relationship:

• Contact form submissions and correspondence records are retained for a period of three years following your last interaction with us, unless a longer period is required by applicable law.
• Technical data collected through analytics is retained in anonymized or aggregated form for up to twenty-six months.
• Business records related to completed projects and contractual engagements are retained for seven years to comply with Canadian tax and corporate record-keeping obligations.

Upon expiry of the applicable retention period, personal information is securely deleted, destroyed, or anonymized in accordance with industry best practices.

We implement and maintain appropriate technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Industry-standard encryption protocols -- TLS 1.3 -- for all data transmitted between your browser and our servers.
• Firewalls, intrusion detection systems, and regular vulnerability assessments conducted on our hosting infrastructure.
• Strict access controls ensuring that only authorized personnel with a legitimate business need can access personal information.
• Regular security awareness training for all employees and contractors handling personal data.
• Incident response procedures enabling prompt detection, containment, and notification in the event of a data breach.

While we strive to protect your personal information using commercially reasonable means, no method of electronic storage or transmission is entirely secure. We cannot guarantee absolute security.

Depending on your jurisdiction of residence, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you and obtain details about how it is being processed.
• Rectification: You may request correction of inaccurate or incomplete personal information.
• Deletion: You may request the erasure of your personal information under certain conditions, subject to our legal obligations to retain records.
• Restriction: You may request that we limit the processing of your personal information in specific circumstances.
• Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Withdrawal of Consent: You may withdraw your consent to the processing of your personal information at any time, without affecting the lawfulness of processing conducted prior to withdrawal.
• Complaint: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy regulator if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details provided in the Contact Information section below. We will respond to verified requests within thirty calendar days.

WSC Services is headquartered in Hamilton, Ontario, Canada, and our primary data processing operations occur within Canadian territory. However, certain service providers we engage may store or process data in other jurisdictions, including the United States and European Union member states.

When personal information is transferred outside of Canada, we ensure that appropriate safeguards are in place -- including standard contractual clauses, adequacy decisions, or binding corporate rules -- to provide a level of protection comparable to Canadian privacy standards. By using our services, you acknowledge that your information may be transferred across international borders as described in this policy.

Our website and services are designed for business-to-business engagement and are not directed to individuals under the age of eighteen. We do not knowingly collect, solicit, or process personal information from anyone under the age of majority in their jurisdiction of residence.

If we become aware that we have inadvertently collected personal information from a minor without verifiable parental consent, we will take immediate steps to delete that information from our systems. Parents or guardians who believe their child has provided personal information to us should contact us promptly using the details below so we can take corrective action.

Our website may contain links to external websites, plugins, and services operated by third parties that are not affiliated with WSC Services. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices or content.

We encourage you to review the privacy policies of every third-party website you visit through links on our platform. This policy applies solely to information collected by WSC Services through our own digital properties.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, operational needs, or legal obligations. When we make material changes, we will post the revised policy on this page with an updated effective date and, where appropriate, provide notice through our website or via email to active clients.

We encourage you to review this policy periodically to stay informed about how we protect your privacy. Your continued use of our website and services after any modifications constitutes acceptance of the updated policy. If you disagree with any changes, you should discontinue use of our services.

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us through any of the following channels:

• Email: support@wscservices.buzz
• Phone: +1 (270) 719-4805
• Mail: Wsc Services Inc, Attn: Privacy Officer, 8 Felicia Crt, Hamilton, ON L9B 0B6, Canada

Our Privacy Officer will acknowledge receipt of your inquiry within five business days and endeavor to resolve your concern in a timely and satisfactory manner.